PORTS TECHNICAL ASSISTANCE
Welcome to the technical assistance portal. We provide our customers with a timely resolution of the issues related to the services provided.
Update your Romeo:
Free Replacement Server and Licenses
Do you have a previous version of Romeo? If you have compatible TVs, we replace the server and licenses for free by September! Contact us to have our phone support during the installation and configuration phase of the TV, at the expense of maintenance and your IT manager. Don't miss this opportunity!
PORTS TECHNICAL ASSISTANCE
Welcome to the technical assistance portal. We provide our customers with a timely resolution of the issues related to the services provided.
Update your Romeo:
Free Replacement Server and Licenses
Do you have a previous version of Romeo? If you have compatible TVs, we replace the server and licenses for free by June! Invite your IT manager to contact us to find out how to upload the new firmware to your TV and connect the new server. Don't miss this opportunity!
Qualified technical assistance TV Hotel and Gateway:
The technical office consists of qualified staff able to offer assistance for
Programming Tv Hotel
Gateway Link Reach Programming, CMND, ProCentric
Production and Configuration Images and editorial content
Use of the Portal Hech.Romeo.Guide
Programming Tv Hotel
Production and Configuration Images and editorial content
Gateway Link Reach Programming, CMND, ProCentric
Use of the Portal Hech.Romeo.Guide
Email: technical@intechitalia.it
Tel: 02 84144318
Our technical office is equipped with Teamviewer 12 and Anydesk licenses to connect remotely.
Download our manuals
Sky installer guide
Installation manual Hech Romeo
Hech Romeo maintenance manual
Inteface Luxury TV installation guide
Sky installer guide
Hech Romeo maintenance manual
Installation manual Hech Romeo
Inteface Luxury TV installation guide
TECHNOLOGY: technicians not present on this portal are not allowed to operate directly on TV and Gateway programming.
OGNI ACCESS NON-AULIZED BY THE CUSTOMER HECH ROMEO.GUIDE AND ASSISTANCE LAW.
TECHNOLOGY: technicians not present on this portal are not allowed to operate directly on TV and Gateway programming.
OGNI ACCESS NON-AULIZED BY THE CUSTOMER HECH ROMEO.GUIDE AND ASSISTANCE LAW.
Standard rates:
The cost of the Ticket is quantified in hourly form both for assistance from Remote and on site.
Transfers: the travel costs, food and accommodation of the technical staff must be calculated at the customer's expense. Where not specified specifically for food and accommodation means hospitality at the property at the expense of the customer.
In order to avoid malfunctions generated by improper use of gateways and related softwares, our company does not carry out courses for independent use by customers.
You can interface with our office for any system maintenance activities or use the hech.tv platform for requesting tickets at reduced rates.
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Distributor for Italy INTECH S.R.L.
Via Pasinetti 7, 20141 Milan
TEL DIRECT: +39 377 528 4875
OFFICE TEL: +39 02 8414 4318
VAT: 08281340961
Email: info@intechitalia.it
RIVENDITION
Our products are distributed through a network of authorized retailers and installers.