{"id":4722,"date":"2026-02-03T15:16:10","date_gmt":"2026-02-03T14:16:10","guid":{"rendered":"https:\/\/interfaceglobe.com\/?p=4722"},"modified":"2026-03-20T11:49:48","modified_gmt":"2026-03-20T10:49:48","slug":"il-problema-del-reset-account-nei-tv-delle-camere-dhotel","status":"publish","type":"post","link":"https:\/\/interfaceglobe.com\/en\/il-problema-del-reset-account-nei-tv-delle-camere-dhotel\/","title":{"rendered":"The problem of resetting account in hotel rooms tv"},"content":{"rendered":"

Numerous accommodation facilities in Italy have received sanctions for violations of the GDPR related to a problem that seems trivial: the TVs in the room that remain logged with the streaming accounts of previous guests. The result is fines of tens of thousands of euros, and serious reputational damage.<\/span>Today we explain why automatic reset of streaming accounts has become a factual obligation for each hotel, and what happens when it is ignored<\/a>.<\/span>\"\"<\/p>\n

Two real cases worth thinking about<\/b><\/h2>\n

Rome: the shock of two children<\/b><\/h3>\n

A foreign family with two young children arrives at a Roman hotel. Parents leave children in the room to dine at the restaurant. Children turn on TV and find the history of the previous guest, who had watched adult movies.<\/span>What was to be a moment of relaxation turns into a trauma for minors and a nightmare for the hotel: the family complains to the Privacy Guarantor, who ascertains the violation of the GDPR and commits a penalty <\/span>90.000 euros<\/b>.<\/span>The problem was not the film itself, although that did not help, but the fact that the personal data of the previous guest, including the viewing history, were still accessible. A clear violation of the principle of data minimization and the right to oblivion.<\/span><\/p>\n

First account used for shopping: 40,000 euro fine<\/b><\/h3>\n

A guest at a hotel discovers abnormal charges on their credit card. Convinced that he was a victim of cloning, he contacted the bank, which suggests to press charges.<\/span>The investigations date back to the IP address from which the purchases started: the TV of the hotel room where he had stayed a few days before. The next guest had found the Amazon Prime account still logged in and used it to shop.<\/span>Results: <\/span>40,000 euro penalty<\/b> for the hotel, in addition to the legal consequences for the guest who had made fraudulent purchases. The structure was held responsible for not providing adequate technical measures to protect the guests’ data.<\/span><\/p>\n

Why account reset is a GDPR obligation<\/b><\/h2>\n

The GDPR<\/a> (General Data Protection Regulation) entered into force in the EU on 25 May 2018 and applies to all accommodation facilities that process personal data of European citizens.<\/span>Among the fundamental principles of the regulation are:<\/span><\/p>\n