FAQ

What is Hech Romeo?

Hech Romeo is a digital concierge software developed by Interface Globe: a constantly updated web app that allows you to manage your digital room directory and communicate with guests on TVs, smartphones, tablets, and browsers, all from a single cloud platform. For guests, it becomes the access point to information about the property, services, menus, on-demand content, and personalized messages; for hotels, it is a tool for promoting offers, collecting requests (such as table reservations, treatments, and activities), and updating what is displayed on devices in real time, without having to visit the room. Integrated with professional systems from manufacturers such as LG and Samsung, Hech Romeo is a true digital concierge, designed to increase comfort, upselling, and the quality of the experience, while fully respecting privacy.

What does the Hech Romeo software include?

The Hech Romeo software includes a centralized cloud platform from which the hotel manages content, graphic layouts, languages, channel lists, and TV settings, as well as publishing information pages, menus, offers, and bookable services. The package includes remote configuration of compatible devices, management of the digital room directory, modules for room service, catering, and ancillary services, integration with multilingual on-demand film catalogs, international news channels, apps, and Chromecast, as well as tools for sending targeted communications to guests and monitoring device status. The solution is designed to be usable via a web app, accessible from anywhere, and to ensure security and regulatory compliance, avoiding invasive integrations with social networks or unnecessary profiling systems.

What is the right software for Samsung hotel TVs?

Romeo is the ideal software for Samsung hospitality TVs: a cloud platform that allows centralized management of hotel smart TVs, from the channel list (digital terrestrial, satellite, IP, even in hybrid configuration) to major streaming apps like Netflix, Prime Video, Disney+, and DAZN. Beyond entertainment, Romeo allows you to customize the video and welcome screen, send messages to guests, and display all the useful information about the property, transforming each TV into a true digital communication channel.

What is the right software for LG hotel TVs?

Romeo is the ideal software for LG hospitality TVs: a cloud platform that allows you to centrally manage all your hotel’s smart TVs, from the channel list (digital terrestrial, satellite, IP, even in hybrid configuration) to major streaming apps like Netflix, Prime Video, Disney+, and DAZN. Beyond entertainment, Romeo allows you to customize the video and welcome screen, send messages to guests, and display all the useful information about the property, transforming each TV into a true digital communication channel.

What’s the difference between HECH ROMEO and SAMSUNG’s Lynk Cloud?

Hech Romeo stands out from Samsung Lynk Cloud because it was created by a specialized European company, with an in-house team that offers direct consulting to clients on the hotel’s digital transformation journey. The interface is more intuitive and accessible even to those who, while not technically qualified, need to update content and information. In terms of functionality, Hech Romeo allows you to insert not only images but also videos into the pages, displays a “traffic light” diagnostics system for TV connection status, allows you to post information banners directly on the TV’s homepage, and integrates a Chromecast/Virtual Cast system with automatic QR code generation. It can also automatically reset history and data at checkout without additional software and provides widgets for smartphones, browsers, tablets, and touch screen kiosks, offering guests the same information experience even outside of the in-room TV screen.

What is the difference between HECH ROMEO and LG’s ProCentric?

Hech Romeo stands out from LG ProCentric because it was created by a specialized European company, with an in-house team that directly supports the hotel in its digitalization process. The interface is more intuitive and designed for non-technical staff within the hotel who need to update text, images, and content. Not only images but also videos can be uploaded to the pages, while a traffic light diagnostics system allows you to instantly check the connection status of each TV. Hech Romeo also allows you to display information banners on the TV’s homepage, integrates Chromecast/Virtual Cast with automatic QR code generation, automatically resets history and data at checkout without additional software, and provides widgets for smartphones, browsers, tablets, and touch screen kiosks to provide the same information even outside the guestroom screen. Unlike ProCentric, it doesn’t even require a server with a dual network card.

Why do hotels need GDPR-compliant TVs?

Hotel TVs must comply with the GDPR because they are now truly connected devices that can process guests’ personal data: access to streaming apps, viewing history, any logins with private accounts, and saved settings. Without proper management, this information risks being stored on the TV or in connected systems, exposing the hotel to privacy violations, complaints, and fines. TVs and software designed for hospitality, however, allow you to avoid unnecessary data collection, automatically delete histories and checkout access, and maintain control over where and how information is processed, ensuring guest safety and compliance for the property.

What does digitalization of a hotel mean?

Digitizing a hotel means transforming the main guest touchpoints—before, during, and after their stay—into experiences supported by digital tools: from providing information to promoting services, from managing requests to in-room entertainment. It’s not just “putting in a tablet” or a smart TV, but creating an ecosystem where TVs, web apps, QR codes, smartphones, and management systems communicate with each other, so guests can find everything they need in just a few clicks and staff can work with clearer processes, fewer repetitive phone calls, and centralized updates.

What services should I offer guests through digitalization?

The key services to offer digitally include hotel information (hours, regulations, Wi-Fi, contact information), a clear presentation of food, spa, and ancillary services, the ability to book or request services (restaurant reservations, late check-out, transfers, activities), easy access to entertainment (TV, international channels, streaming, casting), and an updated guide to the area, events, and points of interest. Personalized messages, targeted promotions, and feedback gathering tools can also be added. The goal isn’t to “add technology,” but to help guests navigate and better utilize what the hotel already offers.

What is a digital concierge?

A digital concierge is the digital evolution of the traditional concierge desk: a platform—accessible from a TV, smartphone, tablet, or browser—that brings together all the hotel’s information and services in one place. Guests can consult the digital “room directory,” discover available amenities, book restaurants, spa services, and activities, access TV content and streaming apps, and receive targeted messages or communications. For hotels, a digital concierge like Hech Romeo is a management tool: it allows for real-time content and offers to be updated, maintains consistency across devices, and simplifies request management, enhancing the experience without increasing staff overhead.

I already bought a Gateway with Hotel TV but I can’t use it properly. Can you help?

Yes. If you’ve already installed professional hotel TVs and a gateway but can’t use them as expected, you can often fix it by properly configuring existing hardware and software, or integrating them with a platform like Hech Romeo. This can include analyzing your network and cabling, reviewing your gateway settings, configuring TV profiles, creating welcome screens and a digital room directory, and training your staff. In many cases, it’s not necessary to “throw everything away,” but rather to reorganize your technical architecture and adopt the right tool to manage existing devices.

What are the unlock codes for SAMSUNG hotel smart TVs?

For security reasons and to ensure proper setup of professional TVs, unlock codes are not published online. For assistance and to verify which codes to use for your system, please contact Interface Globe directly.

What are the unlock codes for LG hotel smart TVs?

Even for LG TVs dedicated to hospitality, unlock codes must be handled carefully to avoid incorrect configurations or security issues. To find out which ones to use in your hotel, please contact Interface Globe.

Where can I find the unlock codes for SAMSUNG hotel smart TVs?

Unlock codes for Samsung hospitality TVs should not be searched for or attempted randomly, as they can compromise the system’s configuration. For correct instructions and operational support, contact Interface Globe.

Where can I find unlock codes for LG hotel smart TVs?

LG Hotel TV unlock codes are not intended for unauthorized use and are not made available to the public. To obtain the correct codes and qualified setup support, contact Interface Globe.